Just when we thought Texas winter was over...we hit another cold snap and that's when our heater decided to blow COLD air! Vincent came out and quickly diagnosed a problem with our furnace ignitor and was able to make the repair easily and AFFORDABLY! He really took the time to explain what needed to be replaced and even better, gave us a plan to keep our system maintained, duct work cleaned and filters replaced to reduce the chances of other issues with our entire HVAC system.
I really feel like he was genuinely concerned and I will only use Dallas Heating and Air Conditioning from this point forward! I highly recommend Vincent if you need someone knowledgeable about repairing your heater. We really appreciate the time he took with us.
Our AC went out on the hottest day in July. The 1st company I called out was one of the big AC companies in Dallas. They diagnosed my unit and said it couldn't be repaired and at a minimum the Condenser and Coil needed to be replaced, a $13000 cost.
I then called Dallas Heating and AC for a 2nd opinion. They were prompt and professional, showed up on time 8am the next morning. Our tech was Vincent Marrone. He diagnosed the problem, said it could be repaired by changing a couple electrical parts. 30 minutes later and BOOM, cold air coming out of our system. He confirmed that this isn't a temporary fix and the unit should be working back at full capacity. We haven't had any issues since the repair.
I highly recommend this company. Vincent was fantastic, polite, and took the time to explain what happened. I have already recommended Vincent to some other friends. Dallas heating and AC will be saved in my contacts if I ever need some work done. Thank you so much!!!
These guys were great! Our AC stopped working in the middle of 103 temps. We contacted them and they were out on site same day and fixed back up and running (and cooling!!!) in no time. Representative was quick, courteous, knowledgeable to explain everything, and did an excellent job. Reasonable pricing as well.