5050 Quorum Dr Suite 700, Dallas, TX 75254 
Open 24 Hours 
No heat during a cold front is not a wait-and-see problem
North Texas cold fronts move in fast, and a house that loses heat overnight can drop into the 40s indoors before morning, especially with an older or poorly insulated home. We answer 972-423-0012 twenty-four hours a day, every day of the year — a real person, not a voicemail box waiting for morning.
If you smell gas, stop and do this first
Smell gas? Act fast! If you smell natural gas or suspect a natural gas leak, leave the area immediately and from a safe distance, call 911 and the Atmos Energy 24/7 emergency line: 866-322-8667. Do not attempt to diagnose a suspected gas leak yourself, and do not operate switches, thermostats, or appliances in the house until Atmos or the fire department confirms it is safe. Once that’s handled, call us at 972-423-0012 and we will send a technician to inspect the furnace itself.
What counts as a real heating emergency?
No heat at all during a hard freeze or winter storm warning is always an emergency, especially in a home with elderly residents, infants, or anyone managing a health condition. A furnace that won’t ignite, trips the breaker repeatedly, or produces a burning smell also needs same-day attention. A furnace that’s merely running a little less warm than usual can typically wait for a scheduled visit, and we’ll tell you honestly when that’s the case.
What should I do while I wait for the technician?
Close off unused rooms to concentrate warm air where you need it, layer up, and if you have a fireplace or space heater, use it with normal safety precautions (never unattended, never near flammable material). Do not attempt to relight a pilot light or reset a furnace repeatedly yourself if it keeps failing — repeated ignition attempts on a furnace with an underlying fault can be a safety risk.
How does an emergency heating call work?
You call 972-423-0012 and talk to a real person. We ask a few questions so the technician arrives with the likely parts already on the truck. He inspects the system, including a combustion and carbon monoxide check, walks you through what he found, and gives you a fixed price in writing before any work starts. Most emergency heating repairs are completed in one visit, under the same heating repair service we run every call on.
Why furnaces fail during the first hard freeze
A furnace that sat idle since last winter gets its first real stress test the moment a cold front demands hours of continuous run time. A weak ignitor, a flame sensor coated with a season of dust, or a marginal blower motor can all limp along on a mild 55-degree evening and fail outright once the system has to run all night at full output. That is exactly why a fall tune-up before the first front matters — see our furnace tune-up guide for what a proper inspection catches before it becomes a 2 a.m. call.
